Agreement Business Services

The Agreement Business Services feature in the Account Domain of Open Cloud MDM is a multifaceted framework designed to empower customers, both registered and unregistered, in making informed decisions regarding product or service eligibility and agreement modifications. This feature is intricately interwoven with the Party and Account domains, enhancing customer autonomy and decision-making.

Key Functionalities

• Eligibility Determination: This service allows both existing customers and unregistered users to autonomously ascertain their eligibility for specific products or services. For existing customers, the system automatically retrieves relevant data from the Party and Account domains to assess eligibility. Unregistered users, on the other hand, are prompted to provide necessary information to facilitate this determination.
• What-If Scenarios Simulation: Customers can simulate modifications to their existing agreements without actual changes being made. This feature enables users to explore various scenarios and understand the implications of potential modifications on their agreements.
• Distinguishing User Types: The system differentiates between existing customers and unregistered users, tailoring the eligibility determination process accordingly.
• Self-Service Mechanism: The Agreement Business Services feature offers a self-service portal for users to independently evaluate their eligibility and the impact of account modifications.
• Agreement Terms and Conditions Analysis: The system leverages terms and conditions data to evaluate requests and provide outputs. This includes modeling the product/service eligibility criteria and determining the effects of account modifications.
• Extensible and Cross-Domain Interactions: While primarily focused on eligibility evaluation and what-if scenario previews, the services are extendable and can encompass more complex, condition-based business scenarios. They facilitate cross-domain interactions, linking with Account, Party, and Product domains.

Use Case Examples

• Personalized Product Offerings: An existing customer can check their eligibility for a new product offering based on their account history and current agreements, ensuring personalized service offerings.
• Financial Planning and Forecasting: Users can simulate different scenarios, like changes in service plans or product bundles, to understand financial implications before making actual changes.
• Risk Assessment for Service Modifications: Before modifying service agreements, customers can preview the impact of these changes, aiding in risk mitigation and informed decision-making.
• Strategic Business Decisions for Unregistered Users: Potential customers can simulate agreements to understand the benefits of various offerings, aiding in their decision to register and purchase.
• Compliance and Regulatory Adherence: By simulating agreement modifications, businesses can ensure compliance with regulatory standards before implementing changes.
• Cross-Domain Data Utilization: The feature can be used to pull data from various domains (like Party or Product) for a comprehensive eligibility assessment, enhancing cross-functional data utilization.
• Market Analysis and Customer Insights: Businesses can analyze common what-if scenarios run by users to gain insights into market trends and customer preferences.
• Customer Retention Strategies: By allowing existing customers to explore different scenarios, businesses can proactively offer more suitable alternatives, enhancing customer satisfaction and retention.

The Agreement Business Services feature thus stands as a robust and versatile tool within Open Cloud MDM, offering significant value in customer engagement, decision-making processes, and strategic business planning.